GameDay Platform

Membership & Registration

Frequently Asked Questions (FAQ) and Answers

The majority of these frequently asked questions and answers have been provided by Hockey Queensland. Please look for your particular issue in the summary or table of contents below. If you can't find a match and/or if you have been unable to find a solution, Hockey Australia have advised that players having registration issues with GameDay should contact their support staff directly via email at support(at)hockey(dot)org(dot)au.


 

FAQ SUMMARY - Find a question that best matches your issue and tap it. You will be taken to the corresponding answer.

For Players

For Administrators


For Players


Q. I am trying to register and get the following error message: "SOME FORM FIELDS ARE NOT VALID!!" How can I complete their registration?

This issue is occurring sporadically and randomly across the country, affecting some but not all members.

In most cases, the error message appears when trying to complete registrations for more than one person in the same transaction. Hockey Australia & SportsTG are working on a resolution for this issue and it does appear that occurrences of the error message have been significantly reduced in recent days.

To complete multiple registrations, please register ONE member at a time and complete payment before registering subsequent members.

If the member is registering only themselves and experience the error message, please advise them to contact Hockey Australia Support " support(at)hockey(dot)org(dot)au " send a screenshot of the page and provide as much information as you can.



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Q. I have registered to the incorrect club. How can I fix this?

You will need to complete the Refund Request Form managed by Hockey Australia through the following link:

https://form.jotform.co/HockeyAustralia/registration-fee-refund-request

All refund requests MUST be submitted to Hockey Australia in first instance as they are managing this process nationally.

You will then need to re-register via the correct club online, including re-payment of the state and national fees in addition to any Association and Club fees required.



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Q. I am no longer able to participate in the 2019 season and wish to requested a refund. How do I request a refund of Hockey Queensland and Hockey Australia fees?

A member has advised they are no longer able to participate in the 2019 season and has requested a refund. How does a player request a refund of Hockey Queensland and Hockey Australia fees?

Members seeking a refund of state and national fees need to complete the Refund Request Form managed by Hockey Australia through the following link:

https://form.jotform.co/HockeyAustralia/registration-fee-refund-request

All refund requests MUST be submitted to Hockey Australia in first instance as they are managing this process nationally.

 



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Q. I have changed email addresses in the off-season. How do I update this so I can register for 2019?

You will need to register for the 2019 season by creating a "new account" with the new email address, rather than logging in with an existing account.

 



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Q. How can I use the Get Started Vouchers for payment of registration fees?

Get Started Vouchers can only be used for Club or Association fees. These vouchers cannot be used to pay state and national fees. If the club accepts these vouchers, the club will need to manage this process directly.



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Q. I am trying to dual register to my secondary club but the system is prompting me to pay the state and national fees again. How can I complete my registration without paying again?

This issue is currently being investigated by SportsTG and is being given the highest priority. This is not occurring for all people so is sporadic and random. There are two options for players who experience this issue:

  1. Do not proceed with the registration. Club or player to contact Hockey Australia Support via support(at)hockey(dot)org(dot)au and send a screenshot of the page and provide as much information as you can. If your registration is not time sensitive, we would recommend this option;
    or
  2. Proceed with the registration and complete payment again. Email the HQ Office ( hqoffice(at)hockeyqld(dot)com(dot)au ) and request a refund of the duplicate payment amount. Hockey Qld will direct deposit the refund amount into your bank account. If your registration is time sensitive, we would recommend this option as a refund can be processed quickly.

 



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Q. I am trying to reset my password and register but when I try and proceed I get taken to a blank page or receive an error message. How do I complete my registration?

This issue is generally occurring when members are trying to complete the process on a mobile phone or tablet. It may also occur if the member is using Internet Explorer as the system is not compatible with this web browser.

Please try and complete the process on a laptop or computer and use Google Chrome, Safari or Mozilla Firefox. If you still experience the issue please contact Hockey Australia Support via support(at)hockey(dot)org(dot)au and send a screenshot of the page and provide as much information as you can.

 



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Q. How do I register as a Casual Player, i.e. ten (10) games or less?

A Casual Player is a player that participates in a significantly less number of rounds (matches) than a full season. This may be due to a range of reasons including work committments, illness or injury, to name a few.

First and foremost you must advise your Club that you wish to register as a Casual Player.

While BHA already offers fee reductions for casual players, Hockey Queensland has now begun to also offer a fee reduction. The following outlines the process for a Hockey Queensland Casual Player Registration, for up to 10 games in the 2019 outdoor season:

  1. Casual registrations are only applicable to sub-senior and senior players;
  2. All players will be required to pay the relevant Hockey Australia and Hockey Queensland Registration Fees (determined based on age) in full online when completing the registration for the 2019 season;
  3. At the end of the season (end September), any player who was accepted by their Association as a "Casual Player up to 10 games" will be eligible for a partial refund of the Hockey Queensland Registration. The Hockey Queensland registration fee component for a "Casual Player" is $30.00. Therefore, the partial refund amount will be the difference between the Hockey Queensland Sub-Senior or Senior Fee amount and $30.00. Please note, there will be no refund available for the Hockey Australia fee component;
  4. The Association will be required to request the partial refund on behalf of the player – by submitting the request for a refund, the Association is advising Hockey Queensland that the player was deemed a "casual player" by the Association for the 2019 season and has therefore played 10 games or less). There will be a formal process for submitting the refund request - this will be sent out toward the end of the season;
  5. Refunds will be processed by bank transfer to the player's bank account.

Please Note

Brisbane Hockey Association (BHA) also offers further fee reductions for casual players. These are known by the codes 'C5' and 'C10'. Your Club should be able to assist with details of these.



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For Administrators


Q. Members are trying to register and get the following error message: ‘SOME FORM FIELDS ARE NOT VALID!!’ How can they complete their registration?

This issue is occurring sporadically and randomly across the country, affecting some but not all members.


In most cases, the error message appears when trying to complete registrations for more than one person in the same transaction. SportsTG are working on a resolution for this issue and it does appear that occurrences of the error message have been significantly reduced in recent days.


To complete multiple registrations, please register ONE member at a time and complete payment before registering subsequent members.


If the member is registering only themselves and experience the error message, please advise them to contact the HQ Office by phone for assistance as can assist directly.

 



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Q. A player has moved to our Club and registered online but I cannot complete a clearance through the system. How do I obtain a clearance?

Before a player registers online to their new club, they should have had their member record transferred through the system by way of a ‘Player Clearance’ (initiated by the player’s NEW club). Once the clearance request is made and approved by the player’s previous club, the player’s record will be moved into the new club system in preparation for the player to complete the online registration.


If the player has already registered online to the new club BEFORE a clearance request and transfer of member record has been completed, the system cannot be used to complete the clearance. The player will need to obtain a written clearance from their previous club and provide this to the new club.


Clubs should NOT allow any player in this situation to take the field until a clearance has been received by their previous club.

 



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Q. A member has advised they are no longer able to participate in the 2019 season and has requested a refund. How does a player request a refund of Hockey Queensland and Hockey Australia fees?

Members seeking a refund of state and national fees need to complete the ‘Refund Request’ Form managed by Hockey Australia through the following link: https://form.jotform.co/HockeyAustralia/registration-fee-refund-request


All refund requests MUST be submitted to Hockey Australia in first instance as they are managing this process nationally.

 



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Q. A member has changed email addresses in the off-season and has requested this be updated so they can register for 2019. How do we manage this?

Advise the member to register for the 2019 season by creating a ‘new account’ with their new email address.


Email addresses currently cannot be edited in the system prior to the member registering. Whilst registering as a new account will create duplicate records, this will be able to be merged down the track.

 



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Q. I have duplicate member records in our Club system, how do we merge these records?

The ‘Merge Function’ has not yet been released into the GameDay Platform. This functionality will be available later in the season. As such, whilst not ideal, duplicate records will need to remain in the system for now. As only one of these records will contain active financial data, only one record will appear in reports (depending on how results are filtered).

 



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Q. How can a member use the Get Started Vouchers for payment of registration fees?

Get Started Vouchers can only be used for Club or Association fees. These vouchers cannot be used to pay state and national fees. If the club accepts these vouchers, the club will need to manage this process directly.



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Q. There are members in our Club system with ‘red’ lights at National level. Why is this?

This is the result of a system display glitch. As a player cannot complete the registration process without paying the National fee, please be assured that these members are financial at National level. Their financial status will be manually changed to ‘green’ by SportsTG. These updates are currently being processed and will be done regularly until the problem is resolved. Providing their status at State level is green, these members are considered financial for the 2019 season (from a state and national perspective).

 



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Q. Players who attended U15 and U18 Qld Trials are showing as unfinancial at state and national level in our system (red lights) but have advised they have already paid the state and national fees prior to trials. Why are these lights not green?

As these members had to complete the registration and payment of the state and national fees prior to trials and at the time, clubs were not taking registrations, these players had to register via a unique link provided by HQ. Unfortunately, at Club and Association level, the member’s lights did not reflect this payment following their registration through the club link. To ensure financial status is accurate and reflects the payment of the state and national fees, SportsTG are manually updating the state and national level lights for all of these players.

This manual process can only be done once the player has completed their registration through their Club. As such, Hockey Qld are regularly monitoring the registration status of these players and are advising SportsTG on when their records can be updated at club level.

 

 



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Q. Why are the lights red for members at Club and Association level when these players have registered?

The colour of the lights reflect the financial status of a member at that particular level. If a member’s light is red at club/association level, this means that the club/association product they ‘purchased’ when registering is no longer active. The length of time a product is active depends on how the product was set up. If the club are utilising the $0.00 products set up for them by Hockey Qld, these products are only active for a period of 7 days after the player registers – this is because the player hasn’t actually paid the club any money through the system so the financial status is reflected accordingly.


If you are not taking fees through the system, it will not matter if a player’s light is red at Association and Club level.

 



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Q. How can I easily see who is registered and therefore eligible to participate in the 2019 season?

To be eligible to participate in hockey in Queensland, every member must have registered through GameDay and paid the relevant National and State fees (as a minimum).


Clubs and Association administrators can easily see who has completed these requirements and is therefore able to take part in the season. To do this, go into the GameDay system > Membership > Members > Financial Filter. From here, using the filter options above the table, set the State filter to ‘FINANCIAL’. This will give you a list of every player within your Club/Association that has registered for 2019.

 



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Q. When I log into our Club/Association system, I have no menu items at the top of my page so I cannot access any information. How do I fix this?

This is the result of a system display glitch which is currently being investigated by SportsTG.


Please email Jeff (jwilliams(at)hockeyqld(dot)com(dot)au) and provide your name and the Club/Association system you are trying to access so we can have your system manually fixed by SportsTG Support.

 



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Q. Members are reporting that they are being prompted to pay the state and national fees again when registering to another Club (i.e. Dual Registration). How can they complete their registration without paying again?

This issue is currently being investigated by SportsTG and is being given the highest priority. This is not occurring for all people so is sporadic and random. There are two options for players who experience this issue:

  1. Do not proceed with the registration. Club or player to contact Jeff (jwilliams(at)hockeyqld(dot)com(dot)au) so we can advise Hockey Australia and SportsTG. If your registration is not time sensitive, we would recommend this option; or
  2. Proceed with the registration and complete payment again. Email the HQ Office (hqoffice(at)hockeyqld(dot)com(dot)au) and request a refund of the duplicate payment amount. Hockey Qld will direct deposit the refund amount into your bank account. If your registration is time sensitive, we would recommend this option as a refund can be processed quickly.

 



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Q. Casual Players! What is involved when registering casual players with my Club?

A Casual Player is a player that participates in significantly less rounds (matches) than a full season. This may be due to a range of reasons including work committments, illness or injury, to name a few. There are now two aspects to Casual Player registration.

BHA

The first are the concessions that have for many years been offered by the Brisbane Hockey Association (BHA). These are known by the codes 'C5' and 'C10' and are set to continue. When a player indicates to a Club that they intend to play only five (5) or less, or ten (10) or less matches for the current season then this is notified to BHA by the Club when they submit Form 13.2 Team Registration for each team. The fee reductions are accounted for when the Club is invoiced by BHA during the season.

However, if during the season a casual player exceeds the number of matches allowed by their current registration, then the Club advises BHA using a Form 13.3 Application for Registration, Re-registration, De-registration. The submission of a Form 13.2 would also be required if a player were to cease playing altogether at a point where they would qualify for a casual rate. The amounts invoiced by BHA are adjusted accordingly.

There is also a period at the end of the season when the fees paid to BHA are reconciled with the registration codes of Clubs' registered players. This process will account for any 'C5', 'C10' and full season registration variations. Please refer to this page of the BHA Website for Fee Schedules and this page of the BHA Website for copies of the forms mentioned above.

HQ

As of 2019 Hockey Queensland (HQ) also offers a fee reduction for casual players. The following outlines the process for a Hockey Queensland Casual Player Registration, being for up to 10 games in the 2019 outdoor season:

  1. Casual registrations are only applicable to sub-senior and senior players;
  2. All players will be required to pay the relevant Hockey Australia and Hockey Queensland Registration Fees (determined based on age) in full online when completing the registration for the 2019 season;
  3. At the end of the season (end September), any player who was accepted by their Association as a ‘Casual Player – up to 10 games’ will be eligible for a partial refund of the Hockey Queensland Registration. The Hockey Queensland registration fee component for a ‘Casual Player’ is $30.00. Therefore, the partial refund amount will be the difference between the Hockey Queensland Sub-Senior or Senior Fee amount and $30.00. Please note, there will be no refund available for the Hockey Australia fee component;
  4. The Association will be required to request the partial refund on behalf of the player – by submitting the request for a refund, the Association is advising Hockey Queensland that the player was deemed a ‘casual player’ by the Association for the 2019 season and has therefore played 10 games or less). There will be a formal process for submitting the refund request – this will be sent out toward the end of the season;
  5. Refunds will be processed by bank transfer to the player’s bank account.


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Brisbane Hockey Association Inc